The Role Of Social Media in Customer Service
How is Social Media transforming Customer Interactions and Satisfaction ? Social Media was once a means of pleasure and interpersonal connections, but in the current digital era, it has become an essential tool for businesses. Customer service is one of the most important sectors where social media has had a huge influence. Thus blog will examine the function of social media in customer service, as well as the advantages, difficulties and best practices for utilizing these channels to raise client pleasure. The Evolution of Customer Service Customer Support was traditionally provided by phone, email and in-person contacts. Even while these techniques are still widely used, the emergence of social media has changed the dynamics of the industry. Consumers now demand real-time communication and prompt responses, which social media platforms are especially suited to deliver. Customer service has seen a transformation with the shift from traditional means to social media , resulting in a ...